[Resolved]  Kent RO — wrong servicing

Address:

Quater no 4154 sector 4F, 827004

I am using kent max water purifier sr no KR[protected]. On 25th march i had registered an complaint, case no[protected]. My case was assigned to s r l enterprises, sector 4 bokaro. 2 technicians came mr ompraksh and vikrant and they changed uv lamp but still there was some issue.He said he will come next day as he didn't have spare for smps. same problem occurred on 28th march. I called them but no one came till 2nd april. Again mr omprakash came and tested with new smps and done some shorting of wires o[censored]v lamp. But problem not solved. He again said that problem is with wiring but he don't have spare and he left. It been 8 days and i wass calling s r l enterprises many times everyone assured but problem not solved. Finally i had to call other kent servicing shop named Naman enterprises. One technician came and he found that uv lamp was again damaged due to wrong shorting of wire which was done by ompraksh. He said wrong shorting could have damaged the proccessor also.He connected new wire and replaced the uv lamp. Now my water purifier is working fine. I want my refund of ₹800 which was claimed by ompraksh as he have not solved my probelm and he damged a new uv lamp by wrong shorting of wire. I am sending a photo of shorting which was done by him.