[Resolved] Kesari Tours — About not getting the bags on time

saket.surve

from Mumbai, Maharashtra

Address:

400092

Dear sod

My name is saket surve. I am traveling with your kesari tour to thailand on this 23rd may 2017.

I am totally disappointed with the service which you are providing to the clients. I have not got the bags till date. The staff is saying that they are running short of bags. I want an answer from management for this. If a person is flying on 23rd may and he is getting the bags on one day prior i. E. On 22nd may's evening then please justify me as how the person will pack the bags in such a short time.

My family is regularly travelling from kesari however they have not got such issue before so is it that kesari is less customer oriented now?

Please take this matter into serious consideration and revert me.

Expecting positive response from your end.

Saket surve

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Jun 17, 2017

Complaint marked as Resolved

I have no other concern regarding this complaint. We got the bags just one day prior to my tour. Just wanted to make higher authority to informed about it. I am now satisfied and no other regret with Mr Manish (Borivali West branch) Si I am taking back my complaint. Thank you. Saket Surve.

Kesari Tours customer support has been notified about the posted complaint.

Jun 17, 2017

Updated by saket.surve Hi SOD

I have no other concern regarding this complaint. We got the bags just one day prior to my tour. Just wanted to make higher authority to informed about it.
I am now satisfied and no other regret with Mr Manish (Borivali West branch)
So I am taking back my complaint.

Thank you.

Saket Surve.