[Resolved]  Kesari Tours — non receipt of hand baggage

I travelled to Singapore with cruise to Phuket and Langkawi by Costa with Kesari from 20th-29th December 2014. On 28th Dec. We had to give our main baggage at 1 am only as we had to vacate cabins by 10 am. We were asked to deposit hand baggage after 10 am at rock music room but no clear instructions were given that we have to collect our baggage before leaving. I was under the impression that even hand baggage will be given with big baggage. As soon as I came down I realised that the baggage had to be collected before only. I was in second group while disembarking, we had to disembark according to floor. Still there were many passengers to disembark . As we were getting late for flight it was handed over to local agent of Kesari. Now you Kesari people say it is not possible to get back that bag .With Kesari operating so many tours does it have such weak network that when informed immediately also cannot get my bag back ! I had handed over token to tour manager so he should have taken out photo by smart phone. If tour manager is not helpful in such events why do we need them or why we should go by conducted tour ? We can go by ourselves. I am really surprised to hear that local agent is not replying. When you book tours through them how do you communicate ? It is local agent's responsibility also to help in getting my bag backback.

Latika Tarkar