Kesari Tours — Air ticket cancellation refund amount

Address:

Pune, Maharashtra

I booked the air ticket from Kesari Tours Pune from Pune to Kochi on 23rd Dec. Due to personal problem I have requested to cancel the ticket on the same day of booking. The ticket was cancelled successfully and Nelesh Gurav from Keasai tour confirmed that the refund amount will get in next 4-5 working days. I am continuously taking follow up with the Nilesh Gurav through mail and call, but I am not getting any single reply on mail and even not getting the answer about the refund amount. I had really very bad and not expected response from him. Really I am very much frustrated on this. I never expected this kind of very poor service from Kesari tour. Kindly Look in to this matter and pls provide me the refund amount us. Looking forward for the possitive resopne from your team.