Kesari Tours — bad management, and hotels

I'm from pune we me and ma family booked himachal tours by kesari but from the beginning of the trip there is no culity of food or hotels we haven't eaten anything there is a poor culity of food we are in manali now and the hotel "golden tulip" this hotel is the worst hotel we had many trips with kesari but this is the worst i gusse all the familys are very angry today is 15-05-18 we wont go inside the hotel i[censored] won't change it our half trip is remain now if we all r going to get this kind of hotels we won't get inside all familys are very disappointed by this kind of kesaris mangement