Kesari Tours — not giving refund for your dubai trip

Address:

Sharda vihar dahisar east, 400068

We have booked tour on 23rd feb 2020 for dubai trip and due to corona attack trip has been cancelled by them and asked if we want to reschedule but instead we asked for refund as it's clearly mentioned in there refund policy if trip gets cancelled by them they will initiated full refund.
But now there staff is not even answering any of the mails and not even processing for full refund.
Bad service and not even customer friendly.