Kesari Tours — Not taking the ownership after committing to a certain package and deal

Address:	New Delhi, Delhi
Website:	www.kesari.in

I have been talking to Arjun from Kesari tours in Delhi till they wanted to take the full payment. But after the payment was done, he has stopped picking up calls or any call backs in this regards was made. I was requesting to have a trip carved out for only Singapore after the rejection of the Malaysia visa. Initially the plan was to travel to Malaysia and Singapore. But I am not getting any feasible options from them, neither are they picking up my calls.
Also the arrangement of 3 meals are not made as promised. It has become extremely difficult for my partents who are BP and diabetic patients without proper food arrangements. Very pathetic and lousy experience from this tour provider.