Kesari Tours — Really stop fooling poor people

Address:

Mumbai City, Maharashtra

Last year i contacted kesri from goa to book a flight ticket to delhi for December. Later i had to cancel my booking for personal reasons.
Just few days ago i got very offensive texts from a personal number. Turns out this person is an employee or is working for kesri. When told i will lodge a complaint, the person got verbally abusive.
How irresponsible is it on the company's side to let your agents use customer numbers to harass them like this, especially when i live so far away . Seems like living so far away I am being fooled by my own people home.