Kesari Tours — refund not received

Address:

Pune, Maharashtra

I had booked us east coast tour by paying rs 70000/- for 2 persons with kesari tour. But unfortunately our visa was rejected on 10th july 2019. I informed kesari representative supriya on the same day and sent her mail mentioning cancellation and refund. She told it would take about 10-12 days for the process. On enquiring after 10 days she says it would take 20-25 days. Now it's 25 days and i have not received any response.

I request you to kindly help me get the refund.