Kesari Tours — related to tour code p8 25 april to 5th may 2019 europe tour

Address:

Mumbai City, Maharashtra

I ms jyoti shikhare booked two tickets tour code p8 europe tour dates 25 th april 2019 till 5th may 2019.
My mother is senior citizen age 69 yrs with diabetes, bp and heart patient. She always had fream never got chance to go thru kesari, hence i booked and wanted to gv her gift.
Even after reading negative reviews and making entire payment in oct 2018 in bonanza offer.
Was disappointed to knw that out of 4 flights mumbai to dubai and dubai to amstardam and return journey none of flight we were seated together. She was in different zone and me in different. Only for one flight after requesting officers of emirates they gave us one flight together seats.
And my tour leader said it's not in her hands, nor her company's hand (Kesari) to book seats.. Where as officer told me clearly by paying some amount seats can b booked as per choice.
Than why was i lied and miss guided by co. Ordinator??

On 5 th day when we were in switerland our tour leader"mitali deshmukh" came to us and told me to gv mothers boarding tickets of 25 april mumbai to dubai and dubai to amsterdam hard copy to her, as some problem.. When i ask she said my mother tickets are cancelled while returning and she said she dont knw reason she got a call from mumbai office.
Just imagine my mother's senior old person she got panic so did me. Who would have taken responsibility if anythg would have happen to health by hearing this.
For next 3-4 days we were in full tention and could not divert our mind. We did not enjoyed our trip as this was serious issue. What would my mother done alone there in group of 43 members just 1 ticket cancel? And how would i come alone. My phones were not having outgoing calls.. I was helpless and scared just by thought.
I owe an explanation and answer to this.
Becos after 3 rd day tour leader said after asking her she said problem is resolved. What was that? And when i ask her what happened she again said she dont knw.. Are u guys serious??

From 2nd day till 5 th day tour leaders ask if anybody wan to visit place which are not in itinerary they can go and have to pay extra euro... Now this contribution was from 10 euro per person till 35 euro... Depending on sites and said this money includes transportation and entry fees.
So is this business strategy??
U kesari guys show us one amount of package and than ask for extra euro for places which not included in itenaray??
So next time person should carry 50, 000/- only for place of interest apart from package price.
And shopping etc

We were in tention and this was mental torture due to which we were not able to enjoy or focus on tour. How will u compramise for this?