Kesari Tours — struggling to get refund amount since last 70 days

Dear kesari tours,
I have booked dubai trip for my mother, which was planned on 27th dec’18 but due to her health issue it was cancelled. Now it’s more than 70 day’s after cancellation but i am still struggling to get refund amount.
Name: lata pawar
Cancelled trip: dubai:
Trip date: 27th dec’18

Tried to reach u on customer care helpline but not able to reach a single time it was getting disconnected after ivr. Once got a call from mr. Bhushan but no response.
Again tried to send mail on [protected]@kesari.com, mail getting bounced.

Is there any way to have a word with kesari representative.
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Kesari Tours customer support has been notified about the posted complaint.
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Dear Sir,

Your query has been taken into consideration and forwarded to the concerned team. They will get back to you with the best solution at the earliest. We regret the inconvenience caused.

Regards,
Team Kesari.

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