Kesari Tours — Tour No. N6070523/2 ---- We are very dissatisfied with Kesari

Dear Sir,

We book this tour because of previous Shimla -Manali tour experience was great . But in this above Mussoorie - Nainital - Jim Corbett tour dated 07.05.2023 to 14.05.2023 not up to the Mark.

1. There was leakage to AC in Bus and water was continuously following from AC on the seat. But the issue was not resolved till the end of tour.
2. Hotel Declared for Mussoorie and Jim Corbett was changed . Changed Hotel at Mussoorie was not upto the mark .
3. Journey for Rani Khet is very long and very tired some journey . However after reaching the spot only few minutes were assign by the Kesari to enjoy the scenery of the spot which made tourist dis appointed .
4. We opted for LAN Package in which four families with three members each. Were in Vehicle. However while assigning rooms at Hotel Royal HERITAGE Nainital . Families at Serial Number One Two and Four along with Air to Air tour members of Kesari were assigned rooms in front location of Hotel and we being serial number three were assign room at back side of the Hotel in extended rooms next to storage room. Only two aged couples were at the backside of the Hotel. After complaining tour manager about the same, next day he allotted room in front side. Kindly clarify why room numbers were not allotted as per sequence.
5. While going Jungal Safari out of 30 members of Kesari Tour all were issued Gate Pass as per their family members and our family was splitted in two different vehicles i.e. My self in one Vehicle and My wife and Son in another vehicle. Rest of all families were together in One Vehicle. We being 4 families of LAN Package ( 3 Members each ) could have been adjusted in two vehicles ( 6 members in each Vehicle ) but it was not done.
The Gate pass must have been issued by forest authorities as per the list given by Tour Manager in which our family was not kept combine. How any member can enjoy jungle Safari of nearly three hours without his family members.
6. We have not receive Hard copy of Group Photo which we had received during Simla Kullu Manali Trip. Even soft copy of the Group photo of this tour (N6070523/2 ) is not receive till this time.

These suggestions are given to bring improvement in services of KESARI up to the satisfaction of Customer .

An early reply is expected .

Regards,
Sandesh Gandhi
[protected]@gmail.com