Kesari Tours — Undue holding back of legitimate refund

Address:

A 902,IRIS Society,Next to Cummins India Office Campus, Balewadi,Baner, A /902

We had booked for 7 days Japan tour starting from April 01, 2020. Anticipating that it will not be possible for us join this tour due pandemic, we took early action of cancelling our tour program as early as in second week of February, 2020. We agreed for cancellation charges as per terms and conditions which we accepted at the time of booking. All formalities wrt refund were completed. However till date we have not received our refund . The money stuck up more than 3.2 lakhs after deducting cancellation charges.
On talking to concerned officials, now we are told that the tour has come under forced mejuire and money can't be refunded.
This is case of gross cheating as our cancellation was prior to cancellation of tour by Kesari.
Please make necessary arrangements to refund my hard earned money. In fact Kesari should also pay interest on this money.