Kesari Tours — unethical and unprofessional behaviour

Address:	Mumbai City, Maharashtra
Website:	www.kesari.in

I had booked for kesari my fair lady tour (Tour code) lh 241118 to hongkong departing on 24th november, 2018 through the girgaon branch. For that i have upfront paid the entire tour cost of rs 115201/- (Rs 40667 to kesari tours private ltd and 74534 to kesari tours private ltd (Forex) on 10th september 2018).
However my husband has got hospitalized on 16th sep for acute lung infection. His recovery would take some time and hence i decided to cancel my tour booking. I informed this to kesari via personal visit to girgaon branch and an email on their cancellation id on 20th sep 2018.
However kesari has not refunded the excess amt (Over rs. 1 lacs) yet on 5th oct 2018 inspite of several followups. Neha and yamini from girgaon branch have kept lying to us that funds will get released on 2nd october however till now we have not got the credit in our bank account.
We need these funds as we have incurred heavy medical expenses due to my husbands hispitalization, however unethical kesari is holding the funds to enjoy the interest. Also ideally the full amt should be refunded without any cancellation charges as we had cancelled more than 60 days prior and also before any visa formalities were done. Instead of considering someones plight and helping them, kesari is trying to make money at someone else's cost.
I am a senior citizen and my family has been a frequent traveller through kesari however after this negative incident i would reconsider my decision and also not advise others to go for kesari
Mrs. Jer tata