Khosla Electronics — Refrigerator not deliver till now order date 13.11.2015

Address:

Kolkata, West Bengal, 700070

Date : friday, november 20, 2015
To
Khosla electronics pvt. Ltd
131/28 nsc bose road
Nb-ajadgarh bus stop
Kol-700 040

Dear sir
I booked samsung make 192 ltr (Rr19j2414sa/tl) refrigerator on 13.11.2015 vide order no 2422/1516/07112 by cash advance rs. 4100/- and exchange product value rs. 1300/- i. E total rs 5400/- through salesgirl dipanwita pal ([protected]) from your ranikhuti show room.
Dipanwita pal was committed to me that the product will delivery within 2-3 days i. E within 16.11.2015. I i called dipanwita on 16.11.2015 at evening but she told me item will delivered today within 9.00pm. But item not received
I again call to dipanwita 17.11.2015 but she not received call after 10 times try he received call and said i am out of station please call [protected] i tried to call [protected] minimum 20 times but no body received the call. I again call to dipanwita ……. She told i can not do anything if you want cancel the order you can do but i cant do anything for you.. I just shocked. I never buy product through dipanwita. I also share all my friend her manners
In the mean time i got call from khosla godown they told me the item will delivered 18.11.2015. But item not received by me till now.
I received call from your good manager ([protected]) told me that item will be delivered on 19.11.2015..
After all waiting, calling, talking and gossiping with your showroom, godown and the special commitment of the good manager ([protected]) send a body damage, packet damage body scratch refrigerator at home, i not received the item l but my old refrigerator is taken by your delivery man.
Till now i am suffering for the item please when i get the refrigerator???. As per commitment of manager ([protected]) told the item will be deliver within another 2-3 days.
I pray to you please send the good and corrected item as soon as possible.
Thanking you
Yours truly
Debdas sit
[protected]