Hello Sir,
A blunder happened from dealership team, When I went to pick up the car on March 10th at Thana showroom, they gave me a red colour vehicle despite my clear explanation to a salesperson when I made the reservation that I don't need a red vehicle.
Now they registered the red car and are forcing me to take a red car, which I don’t want. After a long wait and a lot of effort to get my car, this blunder happened. When we went to pick up the car, I was in a very embracing situation in front of my family. We waited for almost one and a half hours to find a solution, but nothing came up.
Despite paying the entire amount, we left the vehicle at the showroom itself as it was not our desired vehicle and walked out of the showroom in great disappointment. This is not a matter of just a car, it is the trust and faith a customer had on Kia, which was shattered.
Kindly help me out on this as I need dark grey car, please look into this matter urgently.
Regards,
Chander Harwani
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