[Resolved]  Koovs — 4728174 - unable to cancel order

Team i m trying to cancel the order 472814 from koovs as same top is now on sale but unable to cancel the order from last 1 hour.

Even after cancelling order within 24 hours, cancel option is not visible in mobile application.

Kindly help, it will be highly appreciated.
Or share steps to cancel the order

Thankyou in advance :)
Let me know if additional info required
Was this information helpful?
No (0)
Yes (0)
Apr 30, 2018
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2018
Koovs.com / Marble E-Retail Customer Care's response
Dear Richa,

Greeting from Koovs.com!

Apologies for the inconvenience caused.

We are arranging a call for you on your registered contact no. and your issue would be addressed over the call shortly.

Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’
for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Koovs.Com
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Koovs.com / Marble E-Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    406
    Pending
    0
    Resolved
    232
    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information