[Resolved]  Koovs.com / Marble E-Retail — adidas crop top

My order number is 6614550, i returned the product on 10th september and have not received my refund yet. When i raised a complaint with customer care, i was given a complaint number 1945218. However, the issue has not been resolved yet. It has been more than 20 days. I want my refund immediately otherwise i shall take this matter to consumer complaint forum. I have been loyal customer of koovs and this is what i get in return for my royalty??? I want my refund immediately. I am fed up with your service
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Nov 19, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Priyal,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We have refunded the amount Rs 719/- successfully in your bank account against returned product 'ADIDAS ORIGINALS Crop Top' and refund reference no is 'N[protected]'. Please check and write to us at [protected]@m-eretail.com if any assistance is needed.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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