[Resolved] Koovs.com / Marble E-Retail — already product returned but no update from koovs | |||
Dear sir, I returned product on 19/9/20019, but still not update on it from koovs on it. They can’t give answer properly. I can’t got exchanged product after 10 days. I called customer care many times and also mailed on their id. But every time they said please wait for 24 hours. But still i don’t get any update on my product. Please refund my money back or dispatch new product against returned product. Order id - 6742822 Escalation number - 1948497 Was this information helpful? | |||
Sep 27, 2019 Complaint marked as Resolved Dear all,
My complain has been not solved yet. I not got any product in exchange and any update from koovs . They sent only mail to me that “they will try to solve problem”
So my problem was not resolved.
I got mail from [email protected]. Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Sep 27, 2019 Updated by Parth@1994 Dear koovs, Still i not got any update from your side. Please give me exact update me on situation. I can’t wait any more. Refund my money or dispatch new product against returned product. Because pickup of returned product was arranges by you. So it is only and only your responsibility to receive product at your warehouse in particular time and do this process fast.  Verified Support Oct 03, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Parth, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We would like to inform you that your exchange order has been dispatched successfully and will be delivered within 3-5 working days. You may check the shipping details in your koovs account. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |||
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