[Resolved]  Koovs.com / Marble E-Retail — customer service and account login issue

Address:

Bhagyoday Nagar Road,Land Number 15, Pune, Maharashtra, 411048

I found this site the best product ever in India while browsing. I started to shop with KoovS, the fist order was like earlier than estimated delivery date, I was HAPPY. The second item was not on time which was supposed to get deliver on 3rd October. I am okay even though its late, I understand. However, I was worried that if it can make it in next few days because i need the item. When i text the customer service, they said to wait 3 to 5 business days and their reply was already after 3 to 5 business days. So i felt funny, anyway i understand that it happens however my account was automatically log out again and i called the customer care number but the call never go through 10 am to 7 pm. So i had to forget my order but would like to close my account but Poor customer service, i would say. Today i got a miscall from the delivery boy, 7the october. He rang me only once from unknown number. It could be better if he is really delivering my stuff, he could also easily drop message or knock the door but i dont think he really came to me. So my main concern here is about my account login which never let me in and poor customer service. Forget about my package, i am okay as long as it get deliver to me. Lastly, your product is best however, there is something we cannot trust. Please fix .