[Resolved] Koovs.com / Marble E-Retail — did not order the product

[email protected]

from Delhi, Delhi

Address:

Gurgaon, Haryana, 4818692

I just ordered for one product but without my knowledge some other product has been dispatched. I had ordered earrings, which i would be receiving, but one more order number 4818692 has been dispatched via k5410087 which i didn't order & have no idea what that product is so i am cancelling the order which i have no concern with. I had ordered for a single earring piece which has a different order number which i would gladly receive of rs 598, but an order of rs 2374 has been dispatched on my name, it's order number is 4817692, which i didn't order, so i am cancelling this order as i didn't make it & have received a message regarding it's delivery, so kindly cancel it as i won't receive it as i didn't order. Thanks

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Oct 17, 2018

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Sep 11, 2018

Updated by [email protected] Cancelling order number 4818692 as I didn't order for this product.

Sep 11, 2018

Updated by [email protected] Cancelling order number 4817692 as I didn't order for this product, by mistake it must have been dispatched.

Sep 11, 2018

Updated by [email protected] Cancellation of order number 4818692

Verified Support

Sep 11, 2018

Koovs.com / Marble E-Retail Customer Care's response Dear Deepa,

Greetings from Koovs.com !

We're sorry but the above mentioned order no. 4818692 was placed by you on 14th May'18 and has already been delivered to your place. Moreover, the order no. 5087774 would get shipped soon from our warehouse.

Further, please feel free to call us on[protected] or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.

Verified Support

Sep 11, 2018

Koovs.com / Marble E-Retail Customer Care's response Dear Deepa,

Greetings from Koovs.com !

We hope that your concern has been addressed over the call.

Further, please feel free to call us on[protected] or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.