[Resolved] Koovs.com / Marble E-Retail — didn't refund for my order

Jeevan Kumar Seerapu

Address:

Gurgaon, Haryana-122015

Its been 40 days, i didn't get my refund.
Return reference number : be03c3

Order number : 7436514

Name : jeevan kumar seerapu

Mail : [protected]@gmail.com

Phone number : [protected]
Their team stopped replying me on gmail

But those guys are so active on social media to conduct some contests but not to serve their customers complaints.

I sent them many mails.

Their customer care is #.

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Aug 12, 2021

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

Koovs.com / Marble E-Retail Customer Care's response Dear Jeevan,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

As discussed over the call already, please be rest assured that we will start updating the Quality Checks for returned shipments as soon as the situation is back to normal. Therefore, we request you to kindly wait.

We appreciate your patience and understanding in this regards.

Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
The KOOVS Team

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