[Resolved] Koovs.com / Marble E-Retail — exchange product not received yet | |||
I placed an exchange request for a product and the product was picked up from my address and has passed the quality check but the exchange product has not be dispatched yet. It has been almost a month but the order has not be shipped and there is no correspondence from koovs and on enquiring their is never satisfactory and i have written many emails and called them several times regarding the issue but the issue remains unresolved till date. Such negligent and irresponsible behavior on their part is highly disappointing. Was this information helpful? | |||
Nov 15, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We are looking into your order on priority and you'll be notified once dispatched. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
406
Pending
0
Resolved
232
+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from KOOVS.COM!
We apologize for the inconvenience caused. We are having it checked and will update you.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
Shop The Latest Trending Styles
Head To KOOVS.COM Now