[Resolved] Koovs.com / Marble E-Retail — my return exchange order has not delivered yet

Tanmay Lokhande

from Mumbai, Maharashtra

Address:

402104

I had placed exchange request on koovs.com on 20 october 2019. My order id is 6933990. It has been almost a month but i have not received the exchange product. I have been calling every week for the past three weeks and every time i get a reply that it will be delivered after quality check but its literally too late my order has not quality checked yet. I have already made the payment for the product. I am considering taking legal actions against koovs. I want my product. Please work for it

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Dec 22, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Tanmay,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We are looking into your concern and be rest assured that we will resolve this on priority.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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