[Resolved] Koovs.com / Marble E-Retail — order id:6644513
U
ugyendema96
from Delhi, Delhi
I returned the above mentioned order 14days ago and there is still no progress on the order. The quality check is pending and no refund has been initiated. I have contacted the customer service multiple times but everyone says they will get it done but it’s not happening. According to their policy it’s not supposed to take more than 7-10 working days. I have all the screenshots and call recordings and ready to file a complaint to consumer’s court anytime.
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Oct 25, 2019
Complaint marked as Resolved
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
We are looking into your concern and be rest assured that we will resolve it on priority.
For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.
Best Regards,
The KOOVS Team
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I have ordered a product, it's been 10 days but till now only order is confirmed not even shipped kindly confirm when I receive my order.
I am not able to connect with customer care from the number provided.
Order id is 6709803
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I am not able to connect with customer care from the number provided.
Order id is 6709803
Greetings from KOOVS.COM!
We apologize for the inconvenience caused. We are arranging a call for you to address your concern over the call.
For any further assistance, please feel free to write to us at '[email protected]’ or call at '0124-6770000' and our team will be happy to help.
Best Regards,
The KOOVS Team
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