[Resolved] Koovs.com / Marble E-Retail — product not delivered but still shows as delivered.

[email protected]

from Noida, Uttar Pradesh

Address:

x/3661 , Street No-4 , Shanti Mohalla , Gandhi nagar, New Delhi, Delhi, 110031

I ordered from KOOVS India on August 28, 2019, and it's October 15, 2019 today, I received part of my order after a month and one of the product in my order is not delivered yet and they have now changed the status to delivered without actually delivering the product, It was a prepaid order and I have already paid for it and have not received anything.
It's been a week, I have been contacting them for my order which is not yet delivered and every time I call them, they say please give us 24-48 hours, same scripted lines always and I don't get any revert back from them.
I don't think they are helping me at all.

+1 photos

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Nov 17, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Customer,

Greetings from Koovs.com !

We owe you our deepest apologies for the inconvenience caused. We are getting this checked & will update you soon for the same.

Further, please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.