[Resolved] Koovs.com / Marble E-Retail — related to return and refund not giving

[Resolved] Koovs.com / Marble E-Retail — related to return and refund not giving

R RahulAgarwala21 from Agartala, Tripura

I want to say my personal experience about koovs.com, i visited the site by seeing some relevant adds from facebook i guess and i visited the site then i like 3 product very much and i have purchased those by making net banking payment and after 4 to 5 days later i received the product which was not fitting me at all... Then i raised a request for return and refund me the money so they accepted return on 27th june 2018, courier picked up the parcel on 27th morning but till date no proper update from koovs related to refund.. I contacted them through email and phone many times but they are just wasting time in the name of courier not received in ware house and qulaity check and bla bla... I requested them so many times to do it fast as i have to attend friends marriage function and i already spent my money in their product worth rs.2110/- i am the regular and certified customer of flipkart, amazon, snapdeal, jabong, and myntra.. And i can see they are very very professional in return and refund and they dont waste time of customer, and their money in the name of quality check etc... I will say to each and every indian be aware before purchasing any product from this site as they are not at all professional.. I am giving my order id here as proof that i purchased and returned the product to them.. Order id: 4907085 Order id: 4906418 I have email proofs and phone call records of customer care to.. They just give excuse Nothing else they know... Was this information helpful? No (0) Yes (0)
Jul 6, 2018 Complaint marked as Resolved ok thanks for resolving my problems.. Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Jul 04, 2018 Koovs.com / Marble E-Retail Customer Care's response Dear Rahul, Greetings from Koovs.Com! We apologize for the inconvenience caused. We would like to inform you that we're arranging a call for you and your concern would be addressed over the call. However, the respective courier service provider might take 24 hrs to update the status of your order on its website. Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team KOOVS Jul 05, 2018 Updated by RahulAgarwala21 I Cant see any update regarding ORDER ID: 4906418 till now...whats wrongs with u people, when we do purchase u send the product within 4 days and when we return u take 10 - 20 days for update? Jul 05, 2018 Updated by RahulAgarwala21 Is this your update?? since july 3 rd no update at all?? Jul 06, 2018 Updated by RahulAgarwala21 thanks for resolving the problems..
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Comments

adityaseth23

from Kanpur, Uttar Pradesh

I have ordered a pair of shoe and a chinos and it does not fit me. I have made a return request and my item has been picked up and I have did not got the refund till now.
How many days I have to wait more ???
Please make my refunds as quick as possible.

Koovs.com / Marble E-Retail Customer Care's response, Aug 23, 2018

Verified Support

Dear Aditya,

Greetings from Koovs.Com!

Please mail us your order no. and elaborated concern on [email protected] from your registered email ID so that we can check the details and assist you accordingly.

Further, please feel free to contact us our customer care on ‘01246770000’ or email us at ‘[email protected]’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team KOOVS