[Resolved] Koovs.com / Marble E-Retail — return and exchange
T
Tabitha Khuptong
from Silchar, Assam
Address:
Kamrup Metropolitan, Assam, 781005
Order id :-4174814 i have called customer care several times to koovs customer @[protected] for my exchange queries first they told me to self shipped it and when i was enquiring the shipping price it would cost me around rs.550 and when i told these to the customer care they said they would send the ecom courier and i would receive a call within 24-48hours for pickup but i haven't receive any call yet and when i called to the customer care again for quieries my call is not attended the automatic voice said the customer executive are not available when i call in a working hours that is on thursday 11:00am. Now where will i complain?? How am i supposed to exchange my order??? This is really disappointing.. At least the customer excecutive should attend the calls in the working days and hours #worst customer service in comparison to amazon jabong myntra
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Nov 22, 2017
Complaint marked as Resolved
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
We regret the inconvenience caused. We would like to inform you that we had 3 non working days. However, we have already escalated the issue to our relevant team and we are trying to get your product picked up in 48-72 working hours.
Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.
I have ordered from koovs today and there was a offer of buy 3 products at 999, after the payment by debit card i haven't got any order id or any message but my money got deducted from my account. What is the solution for this issue?
We regret the inconvenience caused. Please mail us from your registered email ID on [email protected] so that we can check the details and assist you accordingly.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We'd be glad to assist you with the same.
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Greetings from Koovs.com !
We regret the inconvenience caused. Please mail us from your registered email ID on [email protected] so that we can check the details and assist you accordingly.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We'd be glad to assist you with the same.
Best Regards,
Team Koovs