[Resolved] Koovs.com / Marble E-Retail — return not processing even after a month

LatikaT11

from Bhusawal, Maharashtra

Address:

Nagpur, Maharashtra, 440008

Hi there. This is a complaint regarding the return process that koovs claims to be the easiest. I’ve ordered a pair of shoes on 31st of July but they were a size smaller to fit me. I requested an exchange for the same. First of all the exchanged product came a month or so late. But the pair wasn’t identical. I’ve again returned them on 30th August. And The quality check hasn’t been done yet. It’s been almost month.
And whenever I call them they just won’t listen and say that they are dealing with warehouse shifting process.

Makes me fill bad for buying from them.

+1 photos

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Oct 31, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Latika,

Greetings from Koovs.com !

We owe you our deepest apologies for the inconvenience caused. Please mail us your order no. & elaborated concern at [protected]@m-eretail.com from your registered email ID so that we can get this checked & resolved.

Further, please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.