[Resolved]  Koovs.com / Marble E-Retail — they took the product back but did not send the exchange

Website:

www.koovs.com

I ordered a jacket of "xl" size from koovs.com and it's too big in my body. So i submit a exchange a "l" size jacket against the delivered item. They accepted the exchange and received it on 22nd feb 2018 till now i have no idea whats going on i m calling them emailing them on regular bases, every time they give me 24 hrs time, but still have no idea when i will get the exchange product. I called them in the provided customer care number but they don't let me connect with their supervisors. I am sending them mails to know about this, but the reply was not fruitful. Now my question is that at the time of delivery they delivered the product within 3days. After getting the money when it's time of exchange they r harassing me mentally, i m literally frustrated some times i think i will go there gurugram warehouse address where they received the product on 22nd of feb 2018 and burn myself so that this thing can get highlighted that how they are mentally harassing people by taking there hard earn money. The item is all about inr-4496. Now i have nothing no product they took it and did not send the exchange. My exchange order id is 4612654