Koovs.com — Refund not credited. Worst customer service

Address:

New Delhi, Delhi

>>>Raising a complaint here seems to be the only way to get a response from koovs.com So here goes... #since in my last purchase from this site I was sent a torn skirt I had to send it back, only to find out refund with be In the form of a coupon code. #2030 stuck with koovs account to purchase from them again. #so I bought 3 tops out of which one's colour completely leaked in the 1st wash and has stained my other clothes too.before this purchase I was told that the 2030 coupon can be used partially but I've to write them an email to credit the remaining amount #I spent 1480 and have been dropping mails since 2 weeks, calling up customer care ( only to hear annoying repeated recorded msgs which finally ends up to ...all our lines are busy please hold your call is important to us ..and wait endlessly?!), but balance rs.550 is not being credited # another top I ordered has a zipper below the underarms and is very uncomfortable and I want to return it, but have got no reponse for that either. #I dread purchasing from them again until the credits are used up.in a deadlock situation . #and for some reason the chat box they had has disappeared??