[Resolved] Koovs — not delivering exchange

Sush0921

from Delhi, Delhi

Address:	Pratap lodge, shivashish colony, rampur road dehariy, Nainital, Uttarakhand, 263139
Website:	Koovs

I've ordered a pair of shorts and flip flops from koovs. But when i received the order both of them were unfit to me so i requested for a exchange but even after emailing and calling their customer care again and again no one came to pickup the order after 3-4 days after i've emailed them again they arranged a pickup, now it's more than 10 days they're only showing the order to be exchanged on hold and no further actions are made. They are not exchanging the product. When it's about cod they delivered the product so fast and now it's about exchange they're not even replying my emails.

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Oct 4, 2019

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

Koovs.com / Marble E-Retail Customer Care's response Dear Sushmita,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

Please be rest assured that as soon as your returned products are delivered back at our warehouse, we will dispatch your exchange orders post performing quality check and will expedite this for you.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Comments

Sush0921

from Delhi, Delhi

I've already contacted blue dart, they are saying we tried to deliver order in their warehouse, but they put it on hold as there is no space available. You people yourselves put the order on hold and not even trying to do a thing actually