Kotak Life Insurance — kotak systems are pathetic

Address:	Bangalore, Karnataka, 560033
Website:	KOTAK Insurance

I regret taking a policy in may, 2008 for 10 yrs from kotak as there systems are so downgraded/not up to the current standard i do not want anyone to purchase any of their products.

1. I was not able to login to their portal for 7 yrs. To make a payment.
Have to visit their branch every quarter to make payments for 7 yrs. Hours
& hours of money/time wasted on calls. Also picked a guy from the
Indranagar branch in bengaluru, he ran away and washed his hands
Stating he has left that branch. They did not even allow me to surrender.

2. At maturity, they credited an amount and then mentioned, their systems have calculated incorrectly and had an over payment.
If their systems cannot do anything, why are they in the market. Work on
Your systems and then start your business.

Actions i am taking:
In my office, i am able to tell these stories to my colleagues regarding kotak's pathetic system and able to succeed in diverting them from kotak. We do have a kotak paymint card for food coupons, we all have discussed that we will withdraw in the month of dec, 2018 (Few) and mostly in march, 2019.