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Kotak Mahindra Old Mutual Life Insurance Ltd

7th Floor, Zone 4, Kotak Infinity Building No. 21, Infinity Park, Off Western Express Highway, General A.K Vaidya Marg, Malad (E)
Mumbai City District
India - 400097
Customer Care

Kotak Life Insurance Complaints & Reviews

Kotak Life Insurance - I have received policy with incorrect surname or last name, address, and policy term. Then I have not received back any documents from the company.

 chandresh ranparia

I have taken a ULIP policy from Kotak Life Insurance in Dec-2008 wtih Kotak Smart Advantage plan. They have processed and issued me in Jan-2009. I have received policy documents with incorrect identity. There was a spell mistake in surname or last name. Even I had submitted proof of identity with correct name. Then I have contacted the person from whom I have taken policy. He asked me to submit starter kit and they will process & will do correction in identity and then will send you back. Then I had done what was told by person in month of Jan-2009 itself.
Complaint comments Read comments [67]

Kotak Life Insurance - To know about policy statement

 Dayanand Jakhar
Dear sir,
My self, Dayanand Jakhar. I am Kotak Life Insurance policy holder. My policy no is 00538319. Plan name is " Kotak Flexi Plan". Please send my all statement in my e.mail address. My e.mail address is "". Thanking you sir....
Complaint comments Read comments [49]

Kotak Life Insurance - Service

 shashank deo on Oct 3, 2011
My name ia Shashank Deo, a policy holder od Kotak Life. My policy dates back in 2007. When I try to find policy status online I tried first for new user but they say I am alresdy registered. Then I tried registered user and tried forget password link they did not ask specific question but put a set of question . When I do not remember my password how can I remember secret question which I am supposedto answer. Then I tried toll free phone no. which was found to be invalid number as per reply I get. Then I tried local branch phone No. 07246455008. The concerned person spoke rudely and refused...
Complaint comments Read comments [20] Complaint category Insurance

Kotak Life Insurance - Forgery

 docsagmo on Feb 15, 2011
I Dr. Sagar More has taken policy with kotak life insurance in december, it was adviced by Wai Urban Bank (I had taken loan of 32 lakhs for hospital ). Initially kotak agent (Mr. Amar Jagtap ph- 9890087044) introduced by WUB gives me offer of 3lakh of premium (non refundable) for cover of 32 lakhs,I refused them they directly come down to settle at 1 lakh still I refused. I inquire at LIC office they told me premium of 46000/- with cover of 32 lakhs. I told to WUB regarding that ,they said will talk to kotak agent. Later I got call from same kotak agent that we will do it in 50000/-, I agreed as...
Complaint comments Read comments [12] Complaint category Insurance

Kotak Life Insurance - Cheating by Kotak Life & Poor Service

 rohit.arya on Mar 7, 2011
Dear Sir/Madam
I had invested Rs 50,000 in an ULIP plan of Kotak Life Insurance in February, 2010. I had a very strong belief in the brand & the company- Kotak & Old Mutual and hence committed mistakes of not reading the policy documents. When I read policy documents of the company, I realised that Rs 15,000 have been withdrawn without information.
In an investment of Rs 50,000, 40% have gone into the drain in the first year. In the second year also, they are telling that they would deduct 10% as premium allocation charges and Rs 8000 in the annual maintenance charges. Again...
Complaint comments Read comments [10] Complaint category Insurance

Kotak Life Insurance - no policy status received

 manoj kumar sharma
It is very regretful to inform you that I had not received any hard copy statement of my policy no 00553018 since three years Therefore, It is very important. So, I request you to kindly send softcopy of my policy statement on my email ID. Kindly do it as soon as possible. As it will be beneficial to your KOTAK repo also....
Complaint comments Read comments [8]

Kotak Life Insurance - Bad Service

 Kumar Alok Nigam on May 11, 2011
Some of my policy papers contained signature forged by Kotak agent. Requests to either cancel the policy or change the documents are ignored.



I am in receipt of the policy No. 02256664 Client ID 54171176 and Policy No. 02256671 Client ID 54175954.

Please note that certain documents attached to the captioned policies do not carry my original signature. A cursory look at the signatures on the forms and the signature on other documents will make this obvious.

It has been over 7 days since I have contacted...
Complaint comments Read comments [7] Complaint category Insurance

Kotak Life Insurance - non receipt of acknowledgement of premium paid

this is in reference to my policy no 01806828, dated 11 dec 2010.
I have paid premium on 11 dec 2010, amount Rs 7500/- by cheque.
but i didn't get the acknowledgement of the same. request despatch the same to my address or on my email id:
thanks and regards.

CONTACT NO 9891666402...
Complaint comments Read comments [7] Complaint category Insurance

Kotak Life Insurance - Not received Policy Documents

 Amit Jadhav
I have taken a policy from Kotak Life Insurance in August-2008 and i have not received any policy documents from the company whatsoever, they also got my mobile number wrong when i contacted there Customer care Centre i gave my correct mobile no. to them at least 5 times but everytime i ring them the have same wrong no. When i told the company that i have not received the policy documents they told me its been already delivered by First Flight Courier Company to me on 26-Aug-08 they said they have a POD that its been signed by MR.Jadhav & i spoke to my dad, mom and they denied...
Complaint comments Read comments [7]

Kotak Life Insurance - Letter not received, so Required the details of status of letter

 Deepak Kumar
Dear Sir,
One letter from Kotak Life Insurance is dispatched on 22-08-2008 at the name of Aarti Sarkar to this address-- (Smt. Aarti Sarkar, Santoshi House, Tara Nagar, Bansidih, Near Kali Mandir, Chas(Bokaro), Jharkhand, Pin- 827013)by your courier. But that letter is not received by Aarti Sarkar yet. What is this happening? Please check the status of my letter and give me details of that courier company which is in Chas(Bokaro), Jharkhand. So that we can contact them. Please consider it very urgent and reply me back quickly as soon as possible.
My contact No.- 09818841608, 09350387047...
Complaint comments Read comments [7]

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