Kotak Life Insurance — Policy cancellation and refund

Address:	400097
Website:	insurance.kotak.com

Hello sir/madam,

Myself sushant shinde, resident of rasayani navi mumbai.
I would want to raise a complaint in regards with a policy i had enrolled with kotak life insurance.
My concern is that i want to cancel the policy and opt for applicable refund, however when contacted with kotak, i am being told that the nature of policy is such that it cannot be cancelled at all, and no refund will be provided.
Everytime i contact kotak, i am being told to continue with the policy even if i am not willing to.
At the time of enrollment of policy i was never told that the policy cannot be cancelled. I have raised the same concern to kotak that, the fraud has happened but after that, the person mr. Upendranarayan singh has called me forcing me to continue with the policy.
Initially the customer care was not ready to lodge a complaint regarding the policy cancellation, had used social media for the same (Where only positive feedback were answered), after that the complaint got registered but even then they just tossed me from 1 representative to another with no solution at all. Since last 3 months i am following up with them but i have not received the satisfactory action from them.
I can't see my hard earned money being wasted.
Request you to please help me with this matter.

Please find below my policy details:

Policy number :
03412787 and 03412780, kotak life insurance

Contact details:
At ris, plot no. 7, sainath mitra mandal colony, post - mohopada, tal - khalapur, dist raigad, maharashtra 410 207
Phone no - [protected]
Email id : [protected]@gmail.com

Thanks & regards,
Sushant shinde