Kotak Mahindra Bank — fastag applied through kotak bank but there is no reply

Address:

560017

Hi, i am shiva, i have applied fastag through kotak bank on 15th dec, i have got an order id but there is no update on it till now.

There is no update at all from even kotak or fastag.

What is the issue? When i approached bank, they are unaware... There is no information whether it is under process or not?

Fastag applied date : 15th dec 2019
Bank : done is online through kotak mahindra bank app.
Ordered id : ftpgsr[protected]ff01
Transaction ref id : 748139