Kotak Mahindra Bank — Getting scam calls from Kotak

I have been receiving calls from some guys saying they are calling for a Loan recovery which we took back in 2008. As citi financials was acquired by kotak they are trying to recover the loan amount. Tt's not the only phone but, they are also trying to reach my relatives and telling about the loan that is pending. One recovery agent regularly visits my brother's office to inquire about the loan amount. They have never given anything in writing and this has been going for past 6 months. This is mental harassment, why would a recovery agent ask for money from my brother and relative on my behalf. I and my family are trying to communicate Kotak bank but not getting any traction.

Finally, I convinced them to send me an email and including the thread below.

From:
Date: Tue, Aug 18, 2020 at 11:47 PM
Subject: neft & outstanding confirmation mail
To:

Dear Sir

As per your discussion with our telephonic team, please find below required details

Customer Name:

Loan No: 13333014

Amount: 39107/-

This is a confirmation email for the above account once we receive the payment of Rs: 39107/- your
the account will be considered as Close.

You will receive an NDC letter after the payment is made by contacting our customer services team, also the same will be updated on to your CIBIL records.

Repayment of your Personal Loan account Number 13333014

with Citicorp Consumer Finance (India) Limited (Earlier known as CitiFinancial Consumer Finance India Ltd) and hereafter referred as “CITICORP”, which has been transferred to Kotak Mahindra Bank Limited (KOTAK)

As you would be aware, CITICORP has sold, assigned and transferred your loan to KOTAK on 26 November 2014 pursuant to which KOTAK has become solely entitled to receive and collect all dues payable in repayment of the above referred loan.

Payment options

We are accepting payment through Online (Net Banking), NEFT, Or Walk into any nearest Kotak Mahindra Bank Branch & Deposit Pay Order (PO), Demand Draft (DD), and Cash & Cheques

NDC Process

1) Once Payment is cleared in the system you have to call Toll free No [protected] & need to tell them the Reference No mentioned on Closure Letter for the generation of NDC (No Due Certificate).

2) After the NDC is generated Customer will receive the hard copy of the NDC at your Address.

NEFT DETAILS

Please find the below NEFT details and Online Process

Kindly make the payment and confirm the same

Particulars

Kotak Bank

Account Type

Current Account

Account No

RAR7071380

Beneficiary Name

IFSC CODE

KKBK0000631

Bank Name

Kotak Mahindra Bank Ltd

Branch Code

631

Bank Branch

Kalina

Thanks & Regards,

Girish Shinde

5th Floor, Adamas Plaza

166/16, CST Road, Kalina,

Santacruz- East.

Mumbai-400098

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