[Resolved] La Opala — tea set | |
Dear team, My la opala tea set broke in its first use. 2 cups developed a crack as soon as tea was poured in the very 1st serving. Actually this was 2nd tea set after the retailer exchanged for me the defective first piece. Please resolve it as soon as possible. Vishnu devanand Branch manager Tata aig gicltd Ist floor global plaza Poothole thrissur Was this information helpful? | |
Dec 30, 2018 Complaint marked as Resolved La Opala customer support has been notified about the posted complaint. Verified Support Nov 29, 2018 La Opala Customer Care's response Dear Sir, We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases. Kindly share with us the following details and pictures so that we can review this matter justifiably – 1. A scanned copy of the bill 2. A picture of the MRP Sticker on the box 3. Your complete address with contact details so that our respective area head can get in touch with you for further assistance. Please send the above details and pictures to - [protected]@laopala.in & [protected]@laopala.in For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/075 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Mayank Goyal | |
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