[Resolved]  Lakme — Extremely poor service at Lakme Salon, Kharghar

Hi, I have been a regular customer of Lakme Salon kharghar since 4 years, so much that even when i shifted to bandra i used to visit kharghar salon for my services. But last week i went there to my regular guy who cuts my hair and have been treating my hair for 3 years for smoothening as you have an offer on hair services. I have done smoothening for the second time and because i was happy with the look that i got the first time i decided to do it again but when this time when i washed my hair there was no change. Obviously after spending 4K on the service if iam disappointed i would complaint so i called them and told them about this, the guy asked me to come to kharghar and because i was really upset with the outcome i went all the way to kharghar from bandra (2 hours of travelling) to show my hair. But the clever staff at lakme was not ready to accept their mistake and kept convincing me iam wrong. i asked for the same guy to check my hair as i trust him for 3 years now. So, they made me wait for 2 hours (to piss off the customer so that she leaves) just to show him my hair, i waited cus of the money involved. Than that guy very smartly washed my hair with Revival treatment (conditioning used for Spa) and Blow dried my hair (after blow drying anyones hair looks straight and mine is anyways 50% straight) after all that hes telling me my smoothening is perfect. I dint know what to do cus even after being a loyal customer to this salon and spending my time on travelling if i get these smart asses i dont know if its even worth promoting the salon. I work in the fashion industry and i know what looks like what and i did not need any stupid advise which they were giving for free .I was not even asking for my money i was just asking him to help me make my hair look better and do something about the mess that he has done but nobody there was ready to address to my problem so i just walked off. Iam really disappointed with the service that they have provided and i dont think so iam visiting that salon ever again in my life. But iam writing this hoping that you guys will help me get my hair checked at some nice salon so that my money spent is justified and may be they can re do it or do something about the condition of my hair. People in India come to Lakme cus we have grown up with this brand and when you are treated like this at a salon you just feel that all this while you were carrying a wrong image of the brand. My details are as follows: Name: Juhi Pandey email id : [protected]@gmail.com Mobile Number: [protected] Lakme employee who did my service: Ram at Lakme Salon. WIll be waiting for your reply, Thanks!