[Resolved]  Lakme — INEFFICIENT & Noisy Reception

This is about the Lakme Salon located in Goregaon East.

Have been visiting this salon for almost 10 years now. They have managed to retain some of the best professionals who are extremely good with their services. HOWEVER, the entire salon experience is mostly ruined by the reception area. And that's not coz of the people it's typically coz there will be atleast 4 people at the reception always talking n gossiping about something at the top of their voice and extremely inefficient to manage the appointments. This isn't the first time I faced this at this salon, but just continued coming back coz of the good services provided but their professionals.

Would really see to some difference, i[censored] want to retain ur customers as well. Coz am sure u understand that ur customers do not step out of their house and come to ur salons just to avail the services but to have an experience as well. Here they don't even care to ask for a glass of water, that also the professional have to get it for u in between a hair treatment or whatever services u r availing.
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Jul 8, 2022
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2022
Lakme Customer Care's response
Dear Consumer,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email us at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Aldrich Dsouza
Levercare Expert
We're here for you - www.hul.co.in/contact/
Complaint comments 

Comments

I am a student of lakme academy c-scheme branch, jaipur rajasthan I enrolled here last year for cosmetology course, at the time of admission they told us everything is there is course nail art, hair advance skin evrything what they promised but now I am facing this issue teachers didnt reply in groups, faculty is change, there is no product in academy, whenever student came with there model they sent them back by saying product is not available, its been 1 month there is no skin faculty everytime they change there faculty and i have done 1 shot payment of 2lac rupee still i didnt except this from lakme inshort wrost condition here . Students of this academy drop out there in between and joined celebrity seminars and academy, why this happend becoz these guys do nothing management is zero plzz take some strict action against them ..

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