[Resolved]  Lakme — Permanent hair smoothening turned to be temporary.

Address:

Bangalore, Karnataka

I did hair Smoothening from LAKME SALON, CUNNINGHAM ROAD on 21st August 2014 and paid total amount of Rs 7247 and Rs 1500 for hair repair shampoo and conditioner. Stylist name is YUVRAJ K who did smoothening for me. For almost a month, the smoothening effect was there. But after a month front portion of the hair started loosing the smoothening effect and it started getting curled. And from down it became wavy for which i visited the salon in September 2014. When I spoke to the hair stylist about this, he said this will stay maximum for 4-5 months which is exactly contradictory to what they said earlier. (i was told that it is permanent which atleast means near to 1 year) He started justifying his side telling its my hair texture problem he can't do anything right now.(Didn't he see my hair texture when he said that the smoothening is Permanent, couldn't they tell me that time but No, for them it was Permanent that moment later it was changed to 4-5 months duration with no guarantee) and i was asked to come after 2 months so that if still problem persists they will do the touch up. I never expected such results and false promises from such a reputed brand LAKME...In the 4th month on 27th December i visited the saloon again, because my hair from the front was almost like how it was before smoothening.Touch Up was far, no one in the saloon was ready to accept that it was their mistake, everyone started arguing telling that its my hair growth. But i know the rate at which my hair grows. In my entire life till now i haven't seen my hairs growing so fast in just 4 months, but according to Lakme Professionals my hair growth is fast and the curled hair is the result of the same.They were not accepting that it was the inefficiency of their service or the products.Even then the person who did the smoothening was claiming that this is the 100% smoothening effect done by Lakme professionals .That stylist Mr. Yuvraj k, was behaving so rudely when i said i paid almost around Rs 8000, on spot he said someone to check the database and tell the amount as if i was lying about the amount i paid. He was arguing with me, saying this is the permanent smoothening and we cannot give any guarantee for that, rather, than giving any solution for my problem because they need to do the free touch up if they accept the mistake. He was asking me to show my old photograph, why the hell should i show them old photograph of mine, I went there for the solution of my problem and return for the amount I invested, not to show them my old photograph. And apart from the hair regaining its previous style, I developed the problem of Hair Fall which was not there earlier. In short, I can say that the so called BRAND made the fool out of me. So, be careful before visiting. You will not get the result according to your expectation.