Lal Path Labs — Inconclusive Report due to lab failure

Address:Panchsheel hospital

I gave my sample on 19 november and I had paid 2400 for the same. The reports came out on 21 nov 2020 at 1am which state that the status of my infection is "inconclusive".
MY doctor advised me for a re-test, with no extra cost, stating that the sample might not have been taken properly. However tha lab executives demand payment for the re-test.
Kindly resolve my grievance. Same thing happened with my wife covid -19 test ..they give inconclusive just to make money..
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    Panchsheel hospital
    India
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