Asus / Notebook — Manufacturing defect panel ultrabook provided

Address:

South Delhi, Delhi

Hi Sir/Madam,

I have sending all the traiing mail that I have sent to ASUS mangement but still they will provided me the manufacturing defective piece .

I had spent near about Rs 45000/- ON ASUS defective ultrabook and now they are deny to replace my whole unit .

Please go through my all email(s) and see how much problem that I am facing since 6 march reagarding my issue n concern and still not yet solved my problem.

Now I want to mark as a complaint against them and requesting for refund amount against the provided manufactured defective ultrabook /

I hope you will help me out in this regard and take some strict action against them regarding my issue /concern.

Regards

Sudipto Sarkar

Cell number:[protected]

Email id:[protected]@gmail.com

sudipto sarkar <[protected]@gmail.com>
Replace my manufactured defect ultra book(S56CA=XX056R)
12 messages
sudipto sarkar <[protected]@gmail.com> Fri, Mar 8, 2013 at 5:33 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

I had purchase ultrabook on 15 Jan 2013 from asus authorized (Euretec Infosys) G-3,Raja House 30-31,Nehru Place,New Delhi -110019,

Following Ultrabook details are as follows:

Serial Number:C8N0ASS2070334D
COA:[protected]

Price:44500/-

On fourth of March 2013 I noticed that there is a one white spot found at the bottom of my screen and
it's a manufactured defect

So I emailed to technical team about the same ( mail request ID is WTM[protected] but will yet not get the solution about the same.

On the next day I had placed a first call on your toll-free call center number and telll them about the same but Mr Siddhesh deny my request to send the executive at my home for check the manufactured defect and requesting to me to send the screen shot regarding my issue I told to him continuously it will not showing on the screen shot but still he is deny my request.

So again I palced a call to your call center and explained about the same to your executive but this time your executive accept my request and generated my case id :8357256

On wednesday Mr. Vinay had visited my home and saw the same and said to me that it is completely screen fault and I told him to replace my ultrabook .

So he told me that I will fwd your issue to IT head and you will get a call from asus regarding the same.

But I would very sad to tell you that I had not received any call from your side regarding the same so I again placed a call to your call center and asked for what about the status?

Your executive told me we are not yet get a solution about your issue then I asked what will do now to get the new ultrabook in reply to my question your executive told me that it is not possible to replace the same

But I told them that I will not get panel replacement I want as a hole to be replace as provide me the same as it is completely new ultrabook and I had spent near about 50 thousand rupees and your executive complete deny the same so I requesting to transfer my call to your senior member from where I will get the solution therefore your executive had transfer my call to North Delhi Regional Manager (Mr Ramesh Chand) and again I had explain the whole issue to him but he told me that we will not provide you the replacement we will only provide you the screen panel replacement but again I told him that it is newly purchase ultrabook and past one months I had not present at delhi that is why I am able to noticed regarding the same but still he is continuously said that it is not in my hand we will replace the same if If product fails within 7days from purchase date .

And he is disconnecting my call without my noticed such kind of services I never expect such kind of respond that got from Asus Brand.

So again I placed a call to your call center explain the same and asked for the regional manager phone number and again placed a call to Mr Rmaesh Chand I spoke to near about 17 minute but he is not providing me the solution how to get my ultrabook replace.

Then I asked to provide me your higher authority number and email id but he is deny my request.

So again I had placed a call to your Call center and explain the same and ask for Higher authority and one of your executive Mr Steven given me your mail id .

So I have written this email to bring you noticed that how much I difficulties that I am facing ,you know at the time of purchasing I thought Asus is a very good brand and they will provide the good customer services after sale.

I will received a poor services from Asus.

Sunny my only request to you please replace my ultrabook and provide me the new ultrabook as it is completely Asus Screen fault I don't want to replace only the sceen panel I want to replace as a whole.

If it is not possible then please refund my money after deducting the money according to your policy.

I thought I will recommend the Asus ultrabook to my office colleague but after getting such a horrible experienced I will never recommend for Asus.

Awaiting for your reply and I hope I will get a proper solution regarding my issue that I am facing as a customer




Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

Sunny C <[protected]@asus.com> Fri, Mar 8, 2013 at 9:44 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



We are sorry for any inconvenience caused to you.





Dear Ramesh,



Pls share the complete call history for this case, along with screenshot of the LCD with customer invoice.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Friday, March 08, 2013 5:34 AM
To: [protected]@asus.com
Cc: [protected]@asus.com; [protected]@aus.com
Subject: Replace my manufactured defect ultra book(S56CA=XX056R)
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================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

sudipto sarkar <[protected]@gmail.com> Tue, Mar 12, 2013 at 4:11 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

How long should I wait for replace my manufactured defect ultra book(S56CA=XX056R).

Please provide me the new ultrabook and replace my manufactured defected ultra book(S56CA=XX056R).

Awaiting for your reply.

--
Thanks and Regards

Sudipto Sarkar

Cell no:[protected], [protected]

Email id :[protected]@gmail.com and [protected]@yahoo.co.in


[protected] Forwarded message[protected]
From: sudipto sarkar <[protected]@gmail.com>
Date: Fri, Mar 8, 2013 at 5:33 AM
Subject: Replace my manufactured defect ultra book(S56CA=XX056R)
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Sunny C <[protected]@asus.com> Tue, Mar 12, 2013 at 10:25 AM
To: sudipto sarkar <[protected]@gmail.com>
Cc: [protected]@asus.com, [protected]@aus.com

Dear Sir,



Mr. Ramesh has already spoken to you regards this, there is no problem in display.



If you still find trouble with the display we may replace the display panel as a special case for customer satisfaction. Please find the attached snaps of your screen.



Dear Ramesh,



Kindly keep us updated on this.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India



Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Tuesday, March 12, 2013 4:11 AM
To: [protected]@asus.com
Cc: [protected]@asus.com; [protected]@aus.com
Subject: Fwd: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]



================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

PIC501.jpg
107K



sudipto sarkar <[protected]@gmail.com> Wed, Mar 13, 2013 at 5:17 AM
To: [protected]@asus.com
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

Why you given the snap shot of my screen shot to me,what you are trying to proof that there is no problem in my screen I have already told you the white spot is not reflecting on any screen shot and still you people are not replace my ultrabook completely and for your information that I have already told such things many times to your call center as well .

I would like to add some information that Mr Vinay (His Contact Number:+91-[protected]) executive from ASUS service center had visited at my home ,so you should ask him what problem has occur on my screen he will tell you every thing and how you will tell me that there is no problem in display there is a problem in my screen and it's manufactured defect and I want to replace my Ultrabook as a whole .

I will not accept the only panel replacement as it's a new ultrabook and if you are not able to resolve my issue then please provide me the higher authority contact number of ASUS so that I will raise my concern.

I thought you will provide me the complete replacement but very sad to know that you will not understand the customer point of view what he wants.

After 4 days you replied me that telling me that there is no problem in my display how you could tell me the same I think you are not gone through my email properly that is why you telling me such kind of response.

Mr Sunny I would request you to replace my Ultrabook as a whole not for panel replacement as I had purchased on 15 Jan 2013.


And I had written to you only because I thought you provide me the the solution that I had mentioned in my below mentioned email but you will not provided me the same.


Awaiting for your reply.





Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in


[Quoted text hidden]


================================================================================...⇄
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it
is addressed.If you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete
the message and any attachments from your computer system, and destroy all hard copies. If any, please be advised that any unauthorized
disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
or opinions expressed are solely those of the author and do not represent those of ASUSTeK. Thank you for your cooperation.
================================================================================...⇄

PIC501.jpg
107K



Sunny C <[protected]@asus.com> Wed, Mar 13, 2013 at 9:56 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



Product has a repair warranty only. As there is a LED Panel problem we may only replace the panel. We cannot replace the unit.



Dear Ramesh,



Arrange for spare replacement.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Wednesday, March 13, 2013 5:18 AM
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sudipto sarkar <[protected]@gmail.com> Thu, Mar 14, 2013 at 4:51 AM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

If you are unable to replace my ultrabook as a whole then kindly send me the details of your high level authority so that I can raise my issue I will not accept your offer as it is completely new ultrabook .

Please provide me the high level authority contact details.

If you are not provide me the details then kindly arrangement for sale of my new ultrabook .

I don't dont keep your defective ultrabook with me.

I had purchase ASUS ultrabook from authorized center still you people provide me the manufactured defective ultrabook.

And you people now saying that it is not possible for you to replace as whole unit.


Send me details of top level authority/Management of ASUS

As I asked you the same in my previous mail as well and you are still not provide me the same so that I will mark as a complaint

Awaiting for your reply

Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

[protected] Forwarded message[protected]
From: Sunny C <[protected]@asus.com>
Date: Wed, Mar 13, 2013 at 9:56 AM
Subject: RE: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]





sudipto sarkar <[protected]@gmail.com> Thu, Mar 14, 2013 at 4:54 AM
To: [protected]@asus.com
Cc: [protected]@asus.com
[Quoted text hidden]

Sunny C <[protected]@asus.com> Thu, Mar 14, 2013 at 6:08 PM
To: sudipto sarkar <[protected]@gmail.com>
Cc: [protected]@asus.com

Dear Sir,



We have share call details with our management and we are very much ready to replace spare. We cannot replace the complete unit.



Pls note : RMA No. INV1330025 is pending since 6th March. Kindly let us replace the spare and close the case.





Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India





Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Thursday, March 14, 2013 4:55 AM
To: [protected]@asus.com
Cc: [protected]@asus.com
[Quoted text hidden]

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sudipto sarkar <[protected]@gmail.com> Fri, Mar 15, 2013 at 4:32 AM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com
Hi Sunny,

I would like to tell you Mr. sunny that again Mr. Ramesh treated me not in a well manner,again yestarday he had put my call again on hold and not answered I had tired and said to hello hello but no respond from your side I dont know why you people doing such things again and again .In overall it is my very bad experienced with ASUS ,the way you provided your services to the customer that I have never expect from brand like ASUS.

This is my overall feedback that I will share with you people.

Kindly arrange for your Complete Panel Replacement at my home and and make sure that you will provided me the new Panel in company sealed packed and I hope this time you considered my request.

Note:I will not deposit my ultrabook at your service center it should be replace by hand to hand.

And I hope you people will tell them the same to ASUS service center as well as I cannot trust anyone from now so please consider all my factors while replacing my Complete LED panel.

And after the panel replacement if the same issue will occur then what will I do in at that time,please answer my this question as well. .

Will you be replace at that time as a whole unit or not ?

And can you please tell me why this defect has been occurred with ASUS ultrabook.

Is this anything wrong with this Model ? if no then tell me the exact reason why such thing has happened with my new ultrabook.

I hope this time you people considered all my request and it is my humble request to you all ASUS management.

Awaiting for your reply.

You can reached me on +91-[protected] and +91-[protected]

Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in

[protected] Forwarded message[protected]
From: Sunny C <[protected]@asus.com>
[Quoted text hidden]

Sunny C <[protected]@asus.com> Fri, Mar 15, 2013 at 7:31 AM
To: sudipto sarkar <[protected]@gmail.com>, [protected]@asus.com
Cc: [protected]@aus.com

Dear Sir,



Good Morning.



The part which need to be replaced is only display panel and not plastic body. We will arrange to replace the display panel at your place.



As far as the spare is concern our warehouse technical team checks each and every spare once received from our main warehouse hub from our HQ. So spare may not be complete seal pack but we assure you the quality of the spare.



We assure you there is no problem with this model. Your cooperation is highly appreciated.



Once again we are sorry for any inconvenience caused to you. Our service team will get in touch with you and update you further.



Dear Ramesh,



Arrange to replace spare at customer place.



Sunny Chaurasia

Asst. Service Manager (Systems)

ASUS Technology Pvt Ltd.

India







Toll Free No.[protected]



Skype :- sunnydchaurasia

Email – [protected]@asus.com







From: sudipto sarkar [mailto:[protected]@gmail.com]
Sent: Friday, March 15, 2013 4:33 AM
To: Sunny C
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sudipto sarkar <[protected]@gmail.com> Sat, Mar 16, 2013 at 2:53 PM
To: Sunny C <[protected]@asus.com>
Cc: [protected]@asus.com, [protected]@aus.com, [protected]@modiithub.com
Hi Sunny,

After replacing the the new LED panel by Mr Vinay(ASUS service center executive) the same problem is still arising("small spot is still showing at bottom of the screen"), and the panel "Top Case" is not fitted properly at all and it's now not look like as the same when I had purchased.

So in that situation you tell me what should I do ? and I think it is completely manufacturing defect as I had already told you in earlier and requesting for new ultrabook but you people are denying my request.

So,now this time you should replace the whole unit as it's a totally ASUS manufacturing defect ultrabook had provided by your authorized dealer.

And please don't suggest me this time for panel replacement.

I need a proper solution against the same.

And Mr Sunny please provide me the ASUS top level management contact details so that I will share my issue with them.

Awaiting for your reply as I am not satisfied with the customer services of ASUS.


Thanks and Regards

Sudipto Sarkar

Cell no:[protected],

Email id :[protected]@gmail.com and [protected]@yahoo.co.in



[protected] Forwarded message[protected]
From: sudipto sarkar <[protected]@gmail.com>
Date: Fri, Mar 15, 2013 at 4:32 AM
Subject: Fwd: Replace my manufactured defect ultra book(S56CA=XX056R)
[Quoted text hidden]



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