Lenscart — Regarding the misguidance and wrong product

there is no rating to company its wort.

Hi Sachin, we are so sorry for the kind of experience which you had to go through. However, as per the update we would like to inform you that we have already taken a final call on this issue and same has been informed to you. We understand that there must be some expectation which was set and unfortunately we were unable to make it upto. Considering your issue as important we tried to provide you with the best possible resolution, but what you are asking for is not possible as we do have certain policies and procedures to abide by. We are sorry but we will not be able to take up this issue further. Regards- Anamika

Dear Anamika
First of all i must congratulate lensKart to have such a shabby face on this portal.

second is I would like to take strict action again mr sing & mr saurab who insulted my disability ( call recording are audited and confirmed to me by MR sukrit in this matter )

Below is the apology letter from a manager ( kindly check what name he addressed it to is that really my name ??????? what a professionalism ) Dear Rajinder who is he ???????

From: Lenskart Support
Sent: Thu, 03 Mar 2016 18:02:29
To: [protected]@rediffmail.com
Subject: [protected]

Dear Rajinder,
Greetings from Lenskart.com!
We sincerely understand your concern against the order #[protected] and we regret the inconvenience caused to you.
In continuation to the telephonic conversation with Gowhar, Ravinder and Saurav we apologize for the delay in addressing your concern and we assure you the best service in future. As per our system, we have already initiated the refund request against the above mentioned order without recalling the product.
Once we process the refund request within 24-48 hours the amount would reflect into your bank account within the maximum time frame of 4-5 working days.
You are an esteemed customer for us and we hope this isolated event shall not refrain you from doing further business with us.

second part of complain Mr sing spoke to me on behalf of Mr Gowhar he was a arrogant bit of chain now mr sukrit comes in to pikture when heard the call a face saver was given to give me free bizzz not informing the process ahead
now to my amusement another person comes in to picture stating mr sukrit is on leave for 3 days kindly listen to call recording... A gentleman who says that he is aware of case however not aware that i have alredy posted to sukrit about my new order .

IN mean while a chatt agent name MR Bharwaj gives me the same repeted wrong information which created first blunde[protected] check chatt evidance below

The dimensions are[protected]. If you face any size issues, you may return the product within 14 days.
Shall I place an order for you ?
jay
ok
is return pick up available
Shubham Bhardwaj
Please share your pincode so that I can check.
Please confirm the frame before I place order.
http://www.lenskart.…ck-c4-wayfarer-eyeglasses.html
Vincent Chase Vagabond VC 2336 Black Sky Blue Black C4 Wayfarer EyeglassesTrendy Vincent Chase VC 2336 Black Sky Blue Black C4 Wayfarer Eyeglasses. FREE shipping | Cash on Delivery.

jay
421202
Shubham Bhardwaj
It is available.

huh ???????

lastly but not least you say as we do have certain policies and procedures to abide by.

how many times are the communications abide to ????

there was no clear cut communication in he matter too much of distress has been to my mental and physical health by the matter fallowed by an insult done to a disability .

awaiting response on whole scenario by a Senior manager

also its my social responsibility to explain what exactly is happening on lens-kart

do not close the case as its not resolved.

as discussed we both are on the same platform regarding not closing the case, with regards to the case the frame or the lens is not a major fact of concern the concern is about the pathetic experience that has came across while speaking to lens kart individualsA] Mr saurab who never transferred my call to a Manager B] Mr Grover who never called me back as promised c] Mr sing who has insulted me D] Mr Baradwaj who has misguided second time in terms of reverse pick up and Mr umer who spoke on your behalf on a very steep edge.some where it has to be explained why same experience is put across

mmute over the topic.??????

it is with disgrace that i need to bring to notice of all dear friends here that lens kart is so rude that first they insult people then they accept their mistake through written apology, then they repeat the same mistake again and when some one is reaching masses with their review that what they do, I have requested a call from senior manager of lens cart yesterday how ever this is how lens kart is suppressing voices from people about their reviews. dear lenskart we have family and friends who are getting acquainted with the horrifying experience that has been came across and the rudeness of communication has happened and all do have social media to share the experience that has went through followup case 1517165