[Resolved]  Levis — Levis India store denied return on store bought products

Address:	Levi Store F 38 F 39 Select City Walk Mall, Saket New Delhi , 1100171 Delhi NCR India
Website:	Levis.in

I have purchased 3 jeans for a total amount of 14, 699 and the discount was 2, 000 so the total amount that I have to pay is 12, 699. The person at the billing counter (cashier id:[protected]) told me to purchase another item so I can get 2, 750 discount and I will get a discount of 2, 000 on other two jeans. At that time, the person did not make it clear that even after the adding another item the bill will still be 14, 699. So the new item is discounted in a tricky manner because the bill amount I paid was still the same i.e. 14, 699.

The bill shows I saved 2750 but if I haven't added the item of 2699 then I would have paid 12, 699. Adding the new product made the total amount no different.

My whole experience with Levis has been ruined.

I no longer want the items that I bought.

I am writing this mail within 2 hours of making the in store purchase.

When I asked to return the products within 1 hour after purchase both store sales person and customer care denied the return or refund.

Now I feel scammed. Money is wasted. There is no resolution which I would like for this horrible experience at the levis store.

The bill does not show return but the exchange of the products bought. I couldn't find details on how to return the products bought from their store in India. Although levis.com return policy says that items bought in store can be returned but the same is not even mentioned on levis.in website. So this feels like bigger scam happening in India only by levis.

Order number : 29789
Bill ID :[protected]