[Resolved]  Lg Air Conditioner — Pathetic after sales service & cheat & money making policies.

Address:

Gandhinagar, Gujarat, 382007

A very furious customer & highly unsatisfied with the customer service. I have placed a service request on 10th June 2016 at 9.35 am for repair of my AC. I was very well informed that the charges are 500+taxes. The cancellation of service request will cost me 250+taxes. The service call was promised in 2 hrs & service will be done within 24 hrs.

With this commitment I clearly stated that my AC is leaking & i have a BABY in house & had to sleep at neighbors the previous night so please arrange a service asap.

3.00 pm : no call from service center just 1 number METRO Service ([protected]) which is an invalid number. How can a company like LG fool like this. I had to call customer service again to remind to get the service done today . The person promised me call within 2 hrs.

5.30 pm: no call. I called the customer service again as the day was coming to end & my issue was increasing. MISS DIMPY from customer service giving me same line of 2 hrs call back & when i pressure to talk to manager she says that the call is not audible & disconnects while i hear her saying this lady is screaming... WHAT the hell is this. I have the recording of the same & will present the same soon.

5.40 pm: I again called the CS and the manager Prashant spoke to me & assured that he has spoken to service center & they just need to verify my address to come home. And after the experience not to get much surprised the service center rude, pathetic & unprofessional female tells me they have a backlog of 2 days & cant visit.

6.00 pm : another gentle man Mangesh is teaching me what does 24 hrs mean . telling me that i complained at 9.30 am on 10th & must wait till 9.30 am 11th . So now its 4.30 pm 11th June 2016. There is not service call nor visit.

1. i agreed for 500+taxes & cancellation 250+taxes then why did you not fulfill 24 hrs service . Had i been informed in advance that your slot is full i would have got the service done locally. U guys are liars.
2. That Dimpy how dare does she disconnect call.
3. Mr Mangesh needs to learn to talk & not put down a customer.
4. My AC has been leaking & i had to sleep at my neighbor house for 2 nights & now i want LG to compensate for the pathetic service, my frustration & my child suffering.

I have the recordings of all the calls made to LG. Need a reply in 24 hrs or i will sure take this further.
RNA:[protected]