[Resolved]  LG Air Conditioners — No Service inspite of complaints

Address:

Gautam Buddh Nagar, Uttar Pradesh

Original complaint on this forum - 4th July 2014. Remains unresolved with no congtact from the Company. I have been complaining about the inefficient and low cooling of my window AC which has been attended by the service technician Nanhe Pande. However, inspite of repeated visits he has neither been able to solve the problem nor give a clear understanding of the issue, while we suffer in the summer heat. Each time he visits, he has a different diagnosis, which he makes without basic equipment like a temperature gauge: In one visit he claimed all was well with the Ac and serviced the AC after changing the display panel which was defective. In the second visit after repeated complains and our pushing him, he agreed that something was wrong, probably the capacitor or the fan motor since fan speed was low. He promised the return the next day with a spare capacitor and a fan motor. However, he neither returned nor called the next day. Even our calls to him went unanswered. We had to lodge another complaint with your call centre and finally he visited the third time the following day with a spare capacitor (seal broken) and no fan motor. After installing the capacitor, he realised that the issue was not resolved. He then claimed the AC needed to be sent to the workshop. Since he appeared completely unprofessional, untrained and was going by the trial and error method, he was asked to have someone senior or a supervisor speak to us for us to understand what really is wrong with the machine. However, technician Pande decided to send a truck to pick up the AC the next day, without appointment or the requested call from the Service Manager/ Supervisor. When we declined to spare the AC without a replacement AC since we have small children, the truck driver threatened to cancel the complaint and return!!! I request the following: 1. Pls do not send technician Nanhe Pandey as he is neither trained nor interested in his job or his customers' well being. 2. Pls have this issue resolved at the earliest as our family including the children are suffering in the summer heat because of your incompetent employees. Thank you, Shivani