LG — Desktop monitor under warranty not working

rrama090846

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

The item under subject was purchased on 20-nov-2013. On 12th aug 2015 horizontal lines started appearing and on 14th aug the monitor completely blinked. The monitor is under warranty for 3 years by LG Electronics. I submitted my first complaint using toll free no.[protected] on 14th aug 2015. So far I have been given 4 complaint nos. The first two complaints were rejected giving flimsy reasons. My last complaint no. RNA[protected] was registered today. I have the phone nos. of the service centre in mumbai, no one attends to it. A technician came to the house a week ago, took all relevant info and told it would be resolved in 3-4 days. To day I spoke to call centre and I was told it is put on hold and one more complaint no. is given.

Monitor model no.20EN33TS LED monitor & Sr. No. SR-307NDUN5J510

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Sep 09, 2015

Updated by rrama090846 On 8th sep, with great difficulty could get in touch with one Ms. Depali Chavan mob no. [protected] (provided by LG call centre) . They are still searching for the spare parts where to get from? Looks like LG is insensitive. The service manager Mr. Sajan sayyed contact no. [protected] is never available on the hot seat. Most of the time when contacted, recorded msg says "Check your number".

Sep 15, 2015

Updated by rrama090846 After having given all the necessary info thru SMS and your techni coming and collecting from the residence, a panel with wrong part no. was brought by the same techni on Friday 11th. When he visited the house, I was for a minute surprised to how so quickly this can happen. This was only a drama and in 10 min he packed off saying this part is discontiued and cannot be repaired. LG Electronics does not believe in giving a service report to the customer so that any mistake on their part can be disowned or passed on. On Sunday 13th a lady from LG (ph[protected] called me the inquire whether my monitor is repaired. After telling her my story she said I will receive a call in 24 hrs. This is a standard answer from LG. To this date I have not received any call from LG. I think LG is interested in keeping the customer in the dark. If this keeps repeating I have no recourse but to approach the Consumer Court. Now for the last 35 days I am left without a monitor.

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sir/Ma'am,

We are sorry for the inconvenience caused to you. Please visit http://www.lg.com/in/support for quicker resolution.

Regards,
LG Customer Support Team

rrama090846

from Mumbai, Maharashtra

Even after 20 days LG Electronics is in the process of finding where the part could be available. If this is the style of service to the customers, can I say that LG Electronics is insensitive to the customer Grievance. Many a times their phones are switched off or get a message "check your number before dialing."., though the conversation was done thru the same number.