LG — Desktop monitor under warranty not working | |||
The item under subject was purchased on 20-nov-2013. On 12th aug 2015 horizontal lines started appearing and on 14th aug the monitor completely blinked. The monitor is under warranty for 3 years by LG Electronics. I submitted my first complaint using toll free no.[protected] on 14th aug 2015. So far I have been given 4 complaint nos. The first two complaints were rejected giving flimsy reasons. My last complaint no. RNA[protected] was registered today. I have the phone nos. of the service centre in mumbai, no one attends to it. A technician came to the house a week ago, took all relevant info and told it would be resolved in 3-4 days. To day I spoke to call centre and I was told it is put on hold and one more complaint no. is given. Monitor model no.20EN33TS LED monitor & Sr. No. SR-307NDUN5J510 Was this information helpful? | |||
| |||
2 Comments | |||
Comments
Even after 20 days LG Electronics is in the process of finding where the part could be available. If this is the style of service to the customers, can I say that LG Electronics is insensitive to the customer Grievance. Many a times their phones are switched off or get a message "check your number before dialing."., though the conversation was done thru the same number.
61%
Complaints
7050
Pending
0
Resolved
3999
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We are sorry for the inconvenience caused to you. Please visit http://www.lg.com/in/support for quicker resolution.
Regards,
LG Customer Support Team