[Resolved]  LG Electronic India — Complaint ag. poor service of LG

Address:

Ghaziabad, Uttar Pradesh

Dear Customer Care Team, I have logged my complaint no. RNA[protected] against my fully automatic washing machine, which washing container was broken during the washing process. in this regard, we logged the complaint in service centre. Engineer Mr. Vinod (M): [protected] visited at my home to diagnose the machine and observed that due to the heater its washing container was broken and the estimate is Rs. 5000/- maximum. He also told us if we get this work done from third party through him, the estimate would be Rs. 3000/- to Rs. 3500/- . Then we got our complaint closed due to low budget and asked him for sometime to take decision. Next day we decided to get our complaint resolved through LG not any third party. But now engineer is saying that the estimate would be Rs. 8000/-. his intention is doubtful he forced us to get our complaint resolved through him only. Now my mother has been continuously following up with service centre but getting no response. Now the supervisor Mr. Sandeep is also adamant on Rs. 8000/- and not focusing on our grievance. This type of dishonest and irresponsible attitude of your service centre and engineer has spoiling the credibility of LG. This is my first worst experience with LG Service. Regards Shweta (M) [protected] / [protected]