[Resolved]  LG Electronic India — Fault in Washing machine and lack in customer support

Address:

Ballia, Uttar Pradesh

Dear sir/madam May I remind you that I purchased a washing machine of LG, from the ( Value plus retails, Varanasi) showroom with serial number - 206pnsv10862 dated 19/10/2012. my washing machine is under warranty which is up till 2018(AMC number[protected] To the surprise of all, the washing machine did the best service for a for two years but now from past 3 months it has ceased functioning. Its washing machine system does not work properly and does not takes automatic water through inlet. It looks as if some fault has crept into its water sensor, we have tried using with different water inlet be it cold/warm/hot, But it has stopped taking water completely and we are facing too much of problem. I have lodged several complaints( last complaint no- RNA[protected]at your customer care within last 75 days, the engineer visited thrice but no repairing was done, they only recommended for change in spare parts and asked to follow up from customer service. I have been following up regularly at LG customer service and they brought up no conclusion.Its a blame game now the engineers say to co-ordinate with customer service and customer service people say to followup with engineers. Now, we are suffering due to delay and the franchise store people even don't co-ordinate., I am highly unsatisfied and disappointed with the kind of service. This is the fourth time i am requesting you to change the spare parts or to replace the washing machine all together at the earliest. Your's faithfully, Saurabh, c/o Dr.Suresh chandra/Jaikisan traders Okdenganj, Ballia Contact no- [protected]